FAQ
FAQ
Frequently Asked Questions
Are the products authentic?
Are the products authentic?
Yes. All products offered by Parfumerie MAMA are 100% authentic and carefully selected from reliable and reputable suppliers.
Do you deliver everywhere in Morocco?
Do you deliver everywhere in Morocco?
Yes, we deliver to all cities in Morocco.
What are the delivery times?
What are the delivery times?
Orders are generally delivered within 24 to 48 business hours, depending on your city and product availability.
What payment methods are available?
What payment methods are available?
We offer cash on delivery throughout Morocco: you pay the delivery driver in cash upon receiving your order. No online payment is required.
Can I return or exchange a product?
Can I return or exchange a product?
Returns are accepted only in the event of a damaged or non-compliant product, within 48 hours of receipt.
Opened or used products cannot be returned or exchanged.
How do I contact customer service?
How do I contact customer service?
Our customer service team is available via WhatsApp or by phone. All contact details can be found on the Contact page.